Aeromexico Airlines, Mexico’s flagship carrier, maintains a steady presence at Newark Liberty International Airport (EWR), a major hub serving the New York metropolitan area. For travelers journeying between the northeastern United States and Latin America, particularly Mexico, Aeromexico provides a crucial link through its daily service. Newark’s strategic location and robust infrastructure make it a natural fit for Aeromexico’s international operations. This article explores the airline’s activities at EWR, including terminal facilities, passenger services, operations, and what travelers can expect when flying with Aeromexico from Newark.

Terminal Operations and Location

Aeromexico Airlines Newark Liberty International Airport operates out of Terminal B. Terminal B is dedicated to handling both domestic and international flights for a variety of international carriers. The terminal’s layout is divided into three concourses—B1, B2, and B3—each serving different airlines and types of aircraft. Aeromexico typically uses gates in the B3 concourse, which is well-equipped to handle wide-body international flights.

Passengers flying with Aeromexico from Terminal B will find the airline’s check-in counters clearly marked in the international departures section. The counters open approximately three hours before departure, ensuring sufficient time for baggage handling, documentation checks, and security clearance. Newark’s Terminal B is managed by the Port Authority of New York and New Jersey, and features modern facilities that align well with Aeromexico’s service standards.

Check-In and Security Process

Travelers departing on Aeromexico flights from Newark are encouraged to check in online via the airline’s mobile app or website to expedite the airport experience. For those requiring in-person assistance, the check-in counters are staffed by bilingual agents who are trained to assist with international travel requirements, including visa and documentation review.

Security screening at Terminal B is operated by the Transportation Security Administration (TSA) and includes dedicated lanes for TSA PreCheck members. Aeromexico also participates in SkyTeam’s SkyPriority program, allowing eligible passengers access to expedited check-in, security, and boarding services. These services are available to business class travelers and SkyTeam Elite Plus members, enhancing convenience for frequent flyers.

Flight Routes and Scheduling

Aeromexico’s primary route from Newark is a nonstop flight to Mexico City International Airport (Aeropuerto Internacional Benito Juárez), which serves as the airline’s main hub. From there, passengers can connect to dozens of destinations across Mexico and Latin America. The Newark–Mexico City route is particularly popular with both business and leisure travelers, providing vital connectivity between the financial centers of the U.S. Northeast and Latin America.

Flights from EWR to Mexico City typically operate once daily, depending on the season and passenger demand. Flight durations average around five hours, and Aeromexico operates modern aircraft such as the Boeing 737-800 or 737 MAX for this route. These aircraft offer both economy and business class cabins, with a focus on comfort, in-flight entertainment, and onboard dining.

Passenger Experience and In-Flight Services

Aeromexico prides itself on offering a blend of Mexican hospitality and international service standards. At Newark, passengers boarding Aeromexico flights are welcomed by staff fluent in both English and Spanish, providing a bilingual and culturally familiar experience for many travelers.

Onboard, Aeromexico provides a high standard of in-flight service, even on medium-haul routes like Newark to Mexico City. Passengers in economy class can expect complimentary meals and beverages, along with access to an in-flight entertainment system featuring movies, TV shows, and music. Business class travelers enjoy additional perks such as larger seats with more legroom, gourmet meal options, premium wine selections, and priority boarding.

Aeromexico has also implemented a number of digital innovations to enhance the onboard experience, including USB charging ports, Wi-Fi on select aircraft, and a mobile-friendly portal for entertainment and flight information. These amenities position Aeromexico as a competitive player in the transnational aviation market.

Lounge Access and Ground Services

While Newark Terminal B does not host a dedicated Aeromexico lounge, eligible passengers may access partner lounges within the SkyTeam alliance. SkyTeam Elite Plus members and business class ticket holders can use lounges operated by other SkyTeam airlines, such as Air France or Delta Air Lines, when available. These lounges offer amenities like complimentary snacks, beverages, business facilities, and quiet relaxation areas.

For passengers without lounge access, Terminal B provides a range of public amenities. These include restaurants offering a variety of international cuisines, retail outlets, duty-free shops, and charging stations throughout the terminal. Free Wi-Fi is available for all travelers, along with ample seating and modern restroom facilities.

Baggage Services and Policies

Aeromexico’s baggage policies from Newark are consistent with international travel standards. Economy class passengers are typically allowed one checked bag up to 23 kg (50 lbs) and one carry-on item, while business class passengers may check up to two bags. Baggage allowances may vary depending on the fare class and SkyTeam status.

Passengers with oversized or special items, such as sports equipment or musical instruments, should notify the airline in advance to ensure proper handling. Baggage claim for arriving Aeromexico flights is located on the arrivals level of Terminal B, with staff available to assist with lost or delayed luggage inquiries.

Arrivals and Customs Processing

Upon arrival in Newark from Mexico City, passengers go through U.S. Customs and Border Protection processing. Terminal B is equipped with Global Entry kiosks for expedited entry for registered travelers, while standard processing is available for all others. Bilingual signage and staff help guide international arrivals through the process efficiently.

Once cleared through customs, passengers can access ground transportation on the arrivals level. Options include rental car services, taxis, ride-share pickups, shuttle buses, and the AirTrain system that connects EWR terminals with parking facilities and the regional train network.

Connectivity and Transit Options

Newark Liberty International Airport is known for its connectivity to the broader New York metropolitan area. The AirTrain provides seamless access to NJ Transit and Amtrak trains at Newark Liberty International Airport Station, allowing passengers to reach Manhattan, Philadelphia, or other regional destinations quickly.

Aeromexico travelers with connecting flights in Newark can use inter-terminal transportation services to move between Terminals A, B, and C. While Aeromexico operates solely out of Terminal B, passengers connecting to codeshare flights on domestic U.S. carriers may need to transfer to Terminal C (United Airlines) or Terminal A (various domestic carriers).

Codeshare Agreements and SkyTeam Partnerships

As a member of the SkyTeam alliance, Aeromexico offers codeshare agreements with several partner airlines operating out of Newark, most notably Delta Air Lines. These partnerships enable coordinated flight schedules, shared frequent flyer benefits, and integrated baggage handling. Passengers can book multi-leg itineraries through Aeromexico that include connections on Delta or other SkyTeam carriers, providing access to a wider network of destinations across the U.S. and beyond.

Frequent flyers can earn and redeem Club Premier points, Aeromexico’s loyalty program currency, when flying on Aeromexico and participating SkyTeam airlines. Elite members benefit from additional perks such as extra baggage allowances, priority services, and lounge access.

Customer Support and Accessibility

Aeromexico maintains a dedicated customer service presence at Newark, both at the airport and via digital channels. Agents are available at the check-in counters and boarding gates to assist with rebooking, flight changes, and travel document issues. In addition, the airline’s mobile app and website allow passengers to manage bookings, receive real-time flight updates, and access support in multiple languages.

Newark’s Terminal B is fully accessible, with elevators, ramps, and ADA-compliant restrooms throughout the terminal. Wheelchair assistance can be arranged through Aeromexico or airport services and is recommended to be requested in advance during booking or at least 48 hours before departure.

COVID-19 Protocols and Health Measures

In the wake of the COVID-19 pandemic, Aeromexico has implemented a range of health and safety protocols to ensure passenger wellbeing. These include enhanced aircraft cleaning procedures, HEPA air filtration systems, and contactless check-in options. At Newark, the airline follows Port Authority guidelines on mask use, sanitization, and social distancing, although requirements have been relaxed in line with evolving public health guidance.

Passengers traveling internationally should stay updated on current travel requirements for both the United States and Mexico, including potential vaccination, testing, or documentation needs. Aeromexico provides alerts and guidance through its website and customer support channels.

Conclusion

Aeromexico Airlines EWR Terminal plays a vital role in connecting Newark Liberty International Airport with Mexico and Latin America. With its reliable daily service, comfortable in-flight experience, and access to SkyTeam benefits, the airline offers a well-rounded travel option for both business and leisure passengers. Terminal B at Newark serves as a fitting base for Aeromexico’s operations, providing modern infrastructure, smooth transit options, and a high level of service to meet the demands of international travelers.

Whether flying to Mexico City for business, connecting to a beach destination in Cancun, or exploring South America through Aeromexico’s extensive network, travelers departing from Newark can expect a seamless and hospitable experience reflective of the airline’s commitment to quality and efficiency.