Only Terminal 1 at John F. Kennedy International Airport in New York City serves flights operated by Volaris Airlines JFK Terminal, the second-largest airline in Mexico. This terminal ensures a seamless travel experience for passengers as it serves as the primary destination for all Volaris departures and arrivals. ​

Terminal 1 Amenities and Services

• Dining Options: Travelers can choose from a number of restaurants, including Shake Shack, McDonald's, Starbucks, and Bobby Van's Steakhouse, to suit a variety of culinary tastes.

• Shopping: Duty-free shops, Coach, and Hermès are among the retail enterprises at the terminal that provide a range of shopping experiences, from luxury goods to essentials for passengers.

• Lounge Access: Travelers can still use a variety of lounges at Terminal 1, including the Lufthansa Lounges, Korean Air KAL Lounge, and Air France Lounge, which offer complimentary drinks and comfortable seating, even if Volaris does not operate its own lounge. ​

• Additional Facilities: The terminal's amenities include free Wi-Fi, charging stations, ATMs, currency exchange services, pet relief areas, and family-friendly restrooms with baby-changing stations.

Check-In and Boarding Process

Volaris provides both online and in-person check-in options. Online check-in is recommended to expedite the process. Travelers can check in at the airport at a number of desks in Terminal 1: ​

Row 1: for passengers with boarding passes and luggage.

Row 2: for people without boarding cards.

Row 3: for tourists that require specific facilities, including wheelchair assistance.

Flight Destinations

• Guadalajara, Mexico (GDL): This route provides nonstop service between New York and a major Mexican city.

• San Salvador, El Salvador (SAL): allowing access to Central America's vibrant metropolis. ​

• Las Vegas, Nevada (LAS): connecting the East Coast with the center of entertainment in the world. ​

Customer Support and Special Assistance

Special Assistance: Among the services the airline offers to passengers with special needs are wheelchair assistance, priority boarding, and terminal advice.

Lost or Damaged Baggage: If passengers experience issues with their luggage, they can file a Baggage Irregularity Report at the airport. If the luggage is not located within three days, a Claim Form may be obtained for further action.

Conclusion

By combining efficient operations with a range of customer services and amenities, JFK Airport Volaris Terminal offers a comprehensive travel experience at JFK Airport's Terminal 1. Whether traveling to the United States, Mexico, or Central America, passengers can count on a convenient and comfortable journey with Volaris.